Legal information and privacy

Legal notice

Written consumer complaints

You may submit a written complaint at our premises, by post to the address above or by email to info@konoba-intrada.eu. We will reply in writing no later than 15 days after receipt.

Privacy policy

The data controller is the INTRADA craft identified above. You may contact us by email, telephone or post with questions or requests concerning your personal data.

Data we process and why

• Enquiries and reservations: contact details and communication content so we can respond, take steps at your request before providing a service and organise a reservation.
• Newsletter: your email address, based on consent, to send news, special offers and event information.
• Written complaints: identity, contact and complaint details to comply with legal obligations.
• Server logs: IP address, access time, requested page and browser details for security, abuse prevention and troubleshooting.
• Privacy settings: your selection is stored locally in your browser so we do not ask on every visit.
• Public reviews: selected Google reviews may be shown with the public name and profile image based on our legitimate interest in presenting guest experiences. Contact us to request removal.

Legal bases

We process data when necessary to take steps before entering into or performing a contract, to comply with a legal obligation, for our legitimate interests in website security and guest communication, or on the basis of consent. You may withdraw consent at any time without affecting prior lawful processing.

Recipients and international transfers

Where necessary, data may be shared with hosting and technical service providers, Mailchimp (Intuit) for newsletters, and Google for fonts and maps only after consent. Some providers may process data outside the European Economic Area using applicable safeguards such as an adequacy decision or standard contractual clauses. We may also disclose data to public authorities where required by law.

Retention

• enquiries and reservation details: until the communication/service ends, then only as required for potential claims and statutory periods
• newsletter data: until consent is withdrawn; a minimal suppression record may be retained to honour the opt-out
• written complaint records: at least one year after receipt
• technical logs: only as long as necessary for security and troubleshooting under the hosting provider's rules
• privacy choice: up to six months

Your rights

Depending on the circumstances, you have rights of access, rectification, erasure, restriction, portability, objection and withdrawal of consent. You may also complain to the Croatian Personal Data Protection Agency (AZOP), Ulica Metela Ožegovića 16, 10000 Zagreb, using the official AZOP form.

Automated decisions

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

Cookie and similar technologies policy

Cookies and local storage are small amounts of data saved by your browser. Optional external services do not load until you accept them. Rejecting them does not prevent access to the site's essential content.

The newsletter form sends your email address to Mailchimp only after you complete it, tick the consent box and submit it. Read Google's Privacy Policy and Intuit's Privacy Statement.

You can change your choice at any time through Cookie settings in the footer or delete this site's data in your browser.

Terms of use

This website provides information about Konoba Intrada, its offer, location and contact details. A reservation requested by email or telephone is confirmed only after our direct confirmation. The site does not provide online payment or automatic contract formation.

We aim to keep information accurate, but offers, prices, opening hours and availability may change. Contact us for current details. Website content, photographs and marks are protected and may not be used without the rights holder's permission unless the law provides otherwise. External links lead to third-party services that we do not control. Croatian law applies.